Affordable, high-quality digital telephony
RM Voice is a UK-hosted cloud telephony system designed for schools. It provides fast, reliable and efficient communications across a dedicated network, tailored to the needs of your school or trust.
RM Voice includes a suite of education-focused features, including options to handle events such as broadcasting whole-school emergency messages, scenarios involving children with care plans and updating parents/carers with temporary messages.
Cloud-hosted telephony avoids the need for any additional on-premise hardware – it just needs a VoIP handset or alternative device in each location you wish to be able to make and receive calls. It can be accessed by almost all Internet-enabled devices, used across multiple school sites and managed through an easy-to-use dashboard.
Why choose RM Voice?
- Intuitive – easy to use & manage
- Flexible, simple licensing from only £6pm per licence
- Assured call quality
- Highly resilient, with multiple failover options
- Cost effective – all features are automatically included with your licence
- Accessible from anywhere, on almost any device
- A huge range of call, systems management and security features – designed for education
Designed to meet the needs of schools
Security alerts and paging
Helps you meet DfE and Ofsted requirements, including preparation for a lockdown event without the need for additional tannoy systems
Scheduling and routing
Set holiday and inset dates in advance, and schedule or manually toggle night mode, call forwarding and more
Wellbeing support lines
Allow students to anonymously record messages to report bullying, express wellbeing concerns and other safeguarding matters
IVR and recorded messages
Interactive voice response can inform or redirect callers without you even picking up the phone
MIS integration
Sync all your telephone contacts and other data from your school management information system
Built-in safeguarding features
CPOMS integration for adding new safeguarding incidents. In-call court order alerts for contacts where a court order applies
Plus many other features, including all those you might have come to expect.
Safeguarding
- Wellbeing support lines
- Paging facility and security alerts
- Add new safeguarding incidents to CPOMS directly from call windows
- Court order alerts for contacts where court order applies
Security and support
- UK-hosted systems
- Multiple system failovers
- Ability to restrict calls
- Advanced fraud protection
- Customer support desk – including out-of-hours cover for any service-affecting issues
Systems management
- Simple admin & user portal
- Extensive reporting suite
- Centralised reception
- Unlimited concurrent calls
- Dedicated phone numbers - Personalised number and login for each staff member (log in to up to 5 devices at once)
- Groups
- Porting and transferring numbers
- Advanced call routing
- Night mode option
- Auto attendant feature (interactive voice response - IVR)
- Set holiday & inset dates in advance
- MIS integration available: import contacts from database
Call features
Can all be managed and customised from the online portal:
- Directory and speed dial
- Call logging
- Call reporting
- Call recording
- Call forwarding
- Call screening/caller display
- Missed & unreturned call tracking
- Smart voicemail (voicemail to email)
- Virtual conference calls
- Greetings
- Free inter-site calls between any RM Voice users
- Optional call packages
See detailed PDF of all the features
UK PSTN Switch-off
BT Openreach announced that the traditional telephone system in the UK will be switched off at the end of January 2027 (extended from December 2025). Indeed, since the start of September 2023, buying or adding to existing analogue services has no longer been possible.
All schools will need to replace their existing analogue public switch telephone network (PSTN) telephony systems with a digital one that routes calls over the internet.
If your school still uses a traditional telephone system we advise you to start planning which alternative services you will migrate to.
A solution ideally suited to your school needs
As the core system is cloud hosted, you have complete control over how you wish to manage your devices. Each licence allows you to be logged into five devices simultaneously: up to two physical handsets and multiple softphone options.
Leading handset manufacturers
Buy outright or lease handsets alongside your licences. A range of handsets is available to meet the needs of different users within your school or trust.
Our recommended classroom device: Yealink SIP-T33G
Our recommended reception device: Yealink SIP-T43U
Powerful softphone app
The Web Real-Time Communication (WebRTC) cross-platform interface synchronises features across the desktop, laptop and mobile apps so that almost any device with a modern web browser can become an extension of your telephone system.
If a staff member in the playground needs to be contacted or raise an issue, RM Voice is available right from their mobile phones.
A smarter approach to safeguarding and compliance
Complete your digital transformation with RM SafetyNet, a trusted filtering solution that delivers smarter reporting and simpler management, reducing admin pressure on your IT and DSL teams. Benefit from automated reports, MAT-level alerts, and tamper-proof logging to ensure your systems remain secure, auditable, and fully compliant.
Learn about our filtering solution
Did you know?
We can also supply mobile phones with any of the big 4 networks